Purchasing Policy

Lifetime Warranty

Quagwire Technologies LLC guarantees all its products against defects in materials and workmanship under our lifetime warranty.

Any damage caused by external causes, including problems with electrical power, servicing not authorized by Quagwire Technologies, negligent installation or operation, failure to follow documented procedures, abuse, or general misuse of the product is not covered by the warranty. Custom configured products are non-refundable (including CWDM, DWDM, and Bi-Directional transceiver modules). Quagwire Technologies makes no express warranties except those stated in this paragraph and in the applicable warranty statements for specific products in effect on the date of invoice.

To request warranty service, you must call Quagwire Technologies at (847) 331-3255, or e-mail: sales@quagwire.com within the warranty period with a description of the problem. If warranty service is required, Quagwire Technologies will issue a Return Material Authorization (RMA) Number. You must ship the defective product back to Quagwire Technologies in its original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Quagwire Technologies will ship the repaired or replacement products to you.

 

Privacy Policy

This privacy notice discloses the privacy practices for www.quagwire.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following: What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes…

Quagwire remains committed to reducing electronic waste by collaborating with E-Recycling programs to promote proper disposal of fiber optic network equipment

Contact Us

  • Phone: (847) 331-3255
  • Fax: (312) 253-4493
  • Email: sales@quagwire.com
  • Support available 24/7!
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